New data: Uncommitted customers drive most of your revenue. Learn how to win them. Get the report
New data: Uncommitted customers drive most of your revenue. Learn how to win them. Get the report
More visits, fewer cross-shopping customers. Build habits that last, with the help of the latest data in consumer behavior:
Complete the form to access Upside’s exclusive insights.
More visits, fewer cross-shopping customers. Build habits that last, with the help of the latest data in consumer behavior:
Winning uncommitted customers is not a nice-to-have — it’s critical for your business.
Uncommitted customers have always been around, but our research shows that around 80% of today’s customers are uncommitted.
If retailers earned one additional visit per month from their uncommitted customers, it could represent a revenue bump of 84% or more.
The chart to the right shows what happens to retention if customers don’t receive incentives. Without loyalty or a cash-back offer, 41% of your customers in a given month won’t return in the next year.
When we layer in customers who do receive incentives, you can see the impact. Loyalty & Upside each improve customer retention — but together, they are even more effective.
Winning uncommitted customers is not a nice-to-have — it’s critical for your business.
Uncommitted customers have always been around, but our research shows that around 80% of today’s customers are uncommitted.
If retailers earned one additional visit per month from their uncommitted customers, it could represent a revenue bump of 84% or more.
The chart to the right shows what happens to retention if customers don’t receive incentives. Without loyalty or a cash-back offer, 41% of your customers in a given month won’t return in the next year.
When we layer in customers who do receive incentives, you can see the impact. Loyalty & Upside each improve customer retention — but together, they are even more effective.
Complete the form to access Upside’s exclusive insights.
